Complaints Procedure
Is something about snoopers making you unhappy? We're here to help and want to fix it as soon as possible.
We recommend reading the support section of our website or our FAQ first before contacting us.
We have supporting articles covering a wide range of topics, how-to guides, and FAQs that might resolve the issue. It's quick, easy, and saves you a phone call or waiting for an email reply.
Can't find what you're looking for on our help pages?
No problem, just contact us and someone from our team will be happy to help you.
Any complaint we receive is taken very seriously and we will endeavor to find a solution that makes you happy. We will also use any feedback to improve our services to all of our customers.
How can you complain snoopers
1. Please call 0330 232 2020 Our team is available Monday - Friday from 08:30 - 17:30. A member of staff will take the details of your complaint and attempt to resolve it during the call.
2. If the agent cannot resolve your complaint over the phone, the details will be sent to a manager who will attempt to respond within 48 hours
3. Alternatively you can email support@snooper.eu and a manager will aim to reply within 48 hours.
4. If you are not satisfied with the solution of one of our managers, you can send your complaint to higher management. You can be reached at; Snoop Complaints, Unit 3, Rani Drive, Nottingham. NG5 1RF.
5. Please note that directors are not here to speak on the phone or to respond to emails regarding complaints. You will be forwarded to the department heads. All management are trained to handle complaints at the highest level and will always try to find a solution for you.
resolution of a complaint
We will always work hard to find a solution that works for you. And we'll let you know as soon as we think we have a solution.
How long it takes to find a solution depends on what your complaint was about and how you contacted us. If you contacted us by phone, we will do our best to resolve your issue during the call. If you contacted us via web chat, we will try to clarify everything during the session. Web forms and email complaints take a little longer, but however you contact us we will endeavor to find a solution within 28 days.